COVID-19 FAQ's

Excel college Australia is committed to ensuring the health and safety of all our students, staff and trainers. We are actively monitoring the Coronavirus (COVID-19) situation and responding quickly to the rapidly evolving situation. As a result of this rapidly changing situation, Excel College Australia has taken several adaptive measures, online with the advice and guidance provided by various government authorities, to ensure students’ studies and health are not adversely impacted. We put together frequently asked questions below in a hope to answer some of the concerns and questions raised by our students.

1. How do I get up-to-date information from Excel College Australia?

Please check your emails regularly as we will send most up-to-date information to its students via email and student portal. Don’t forget to check spam or junk emails.

2. What is happening with classes in the campus?

Australian Government’s current advice for education providers such as Excel College Australia is to continue to teach its students. So, following this advice, we will continue to teach its classes. But to protect the health of its students, staff and trainers, Excel College Australia will, temporarily, run its classes online. Your will be informed when the classes resume to face-to-face delivery.

3. Do I come to campus to attend classes?

No, you don’t need to come to campus to attend classes, instead you will study from home and join online classes. You will receive emails with more details on online classes close to each term. Your will be informed when the classes resume to face-to-face delivery.

4. What equipment do I need to attend online classes from home?

You need a computing device with:

  • Internet access
  • Microsoft office suite (Word, Excel and PowerPoint minimum) or similar
  • Webcam/video camera

Computing device can be a desktop, laptop or tablet device as long as it has all the above.

5. How do I submit assessments if I am studying from home?

All students that study with us at Excel College Australia will use the online Student Portal to upload their work.

6. Will my student visa be affected because I am studying from home online?

No, your student visa will not be affected as long as you maintain your enrolment at Excel College Australia, attend online classes and maintain satisfactory course progress and your student visa conditions.

7. I am a new student starting my course with Excel College Australia. Do I have to come to campus to attend orientation?

Excel College Australia has implemented strict social distancing and other health protocols to conduct orientation sessions on campus. You will receive an email about these protocols close to your orientation.

Students who are unable to attend orientation in the campus will be given an opportunity to attend online orientation. 

Please note that students who are currently in their home country can still start their course as long as they have the current enrolment with Excel College Australia and has the current Australian student visa.

8. Can I still enrol into Excel College Australia courses?

Yes, you can. But please note the following information.

If you are not in Australia, you may not be able to travel to Australia due to current travel ban. However, if you have current Australian student visa, you can still start your course from your home country as long you maintain your enrolment at Excel College Australia. You will be required to come to Australia on student visa as soon as the current travel ban is lifted.

If you are not in Australia and you don’t have current Australian student visa, you will still be eligible to apply for a student visa. We strongly suggest that you speak to the Australian immigration office or Australian embassy in your home country on how to apply for Australian student visa.

9. Where can I find more information about COVID-19 situation in Australia?

Health information about COVID-19 can be found here:

Australian Government’s Department of Health 

New South Wales Official Government Website

New South Wales Government’s Department of Health Website 

Australian Government Official Website has links to WhatsApp channel and Coronavirus App. Go to the bottom of the page to ‘Stay connected’ section for more information.

10. Where can I find more information about travel bans, student visas and other immigration related matters affecting international students?

Go to Department of Home Affairs website. Information is also available in other languages, just click on ‘Information in your language’.

11. Where can I find more information for international students?

Information for international students and their studies can be found here at the Department of Education, Skills and Employment website (click on ‘Information for International Students’)

Study in Australia website also has some useful information for international students.

12. Can I come to the campus If I can’t solve my issue over the phone, email or video meeting?

Yes, you can still come to the campus, but before coming, you must call the college. If you are not well, do not come to campus.

Excel College Australia is Committed to your Health and Safety, please take care.