SITHGAM001 Provide responsible gambling services

Course Overview

This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.
Responsible gambling services must be provided wherever gambling activities are undertaken. Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities. This course is suitable for new entrants who require training in responsible conduct of gambling.

Provider

Excel College Australia

RTO Code: 45200

Entry Requirements

Excel College Australia has the following entry requirements:
You must:
 Be at least 18 years of age.
 Participate in a course entry interview to determine your suitability for the course
and your support needs.
 Have sufficient language, literacy and numeracy (LLN) skills, for example, to be able to read the training materials and write assessment tasks. Students will need to achieve ACSF level 2 for reading, writing, numeracy and oral communication to enter the course. This will be tested through the course entry process and an online assessment, for which you will be sent a link.

Course Duration

This course is offered through self-paced study and classroom training. The total time commitment is 6 hours of self-paced study prior to the completion of 1 day (8 hours) of classroom training and assessment. Class sessions are planned to ensure that students have a mixture of practical and theoretical components and those classes cater for a wide variety of learning styles. Additionally, workplace practices and environments are simulated and used to conduct skills based assessments in accordance with unit requirements.
This qualification is offered on the following days and times:
 Thursdays 9 am to 5.30 pm

Delivery Mode & Locations

This course will be delivered face-to-face in a classroom-based setting which includes the
simulation of workplace based environment.
The course is delivered at:
 Unit 3C Level 3 40 Raymond Street Bankstown NSW 2200

Course Credit

Students may apply for recognition of existing qualifications or skills, knowledge and experience (credit transfer or recognition of prior learning) as per the information included in our Student Handbook which can be emailed to you.

The granting of course credit may affect course fees as well as the duration of the course. The result of an application for credit and any changes to fees or course duration will be advised to students in writing.

Career Outcomes

The unit SITHGAM001 Provide responsible gambling services is included in many qualifications within Training Packages. Therefore, a statement of attainment for this units can be used as credit for a range of qualifications.

Enrolment & Orientation

Upon acceptance of a student’s application for enrolment, a letter of offer, as well as a written
agreement and tax invoice for remaining fees, will be forwarded to students. Students will
need to read all provided information as it will provide all necessary information about the
course of study. An enrolment confirmation will be issued once the signed acceptance of the
offer and written agreement are received.
This course information should be read in conjunction with Excel College Australia Student
Handbook. This can be found online at www.excelcollegeaustralia.edu.au

Additional Support

All students will be provided with a range of learning support options and resources to help

them achieve competency. This includes:
 Academic and personal support.
 Referral to external support services.

Training Arrangement

Students are required to attend a class of 8 hours and complete 6 hours of self-paced learning and assessment prior to the class. Timetable information will be provided in the student’s Letter of Offer and Student agreement. The self-paced learning and assessment will involve reviewing a learner guide required for the course and then completing written questions. On enrolment, you will be provided with the learner guide and written test. Your trainer/assessor will contact you two weeks prior to course commencement to check that you are ready to be assessed on the self-paced component, which you must then complete at least one week prior to the face-to-face training. You will need to successfully complete this component before attending the face-to-face training. Your assessment will be marked upon receipt and your assessor will advise you the following day whether you have been successful. If not, your assessor will discuss the re-assessment process with you.

Assessment Arrangements

Assessment methods used for this qualification will provide a range of ways for individuals to demonstrate that they have met the required outcomes including:
 Questioning (written)
 Role plays
At the beginning of each unit, trainers will outline the assessment tasks that must be completed.

Course Fees

The total costs for this course are as follows:

Enrolment fee: $50 (non-refundable to be paid on application)
Course fees: Total cost is AUD$50
Non-Tuition fees: May apply and can be found at www.excelcollegeaustralia.edu.au A detailed payment plan and payment arrangements are provided in Non-payment of course fees may result in cancellation of enrolment. the letter of offer and written agreement.Further details about payment terms and conditions are included in our Student Handbook, which can be emailed to you or viewed on our web site.

Course Credit

Students may apply for recognition of existing qualifications or skills, knowledge and experience (credit transfer or recognition of prior learning) as per the information included in our Student Handbook which can be emailed to you. The granting of course credit may affect course fees as well as the duration of the course. The result of an application for credit and any changes to fees or course duration will be
advised to students in writing. For any questions about course credit, contact us at the details shown below.

Selection and enrolment procedures

To enroll for this course an enrolment form must be completed. which can be emailed or posted to students or downloaded from our website. The enrolment form should be completed and then sent to us along with all of the required documentation.
For more information about our selection and enrolment processes, contact us at the details shown below.

Contact Details

Call our office on 0432 480 075 or email us at excelcollegeaustralia@gmail.com